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Returns, Exchanges And Care
Care guidance and store policy notes for silver jewellery, antique pieces, and custom work.
Silver, antique, stone-set, and custom pieces require careful handling. Keep jewellery dry, store pieces separately, and avoid harsh chemicals or polishing dips unless the store recommends them.
Return or exchange eligibility depends on the item type, condition, customisation, and purchase agreement. Custom and altered pieces may have limited eligibility.
Customers should contact the gallery promptly with order details if a clasp, stone, hinge, or finish needs review.